What should I wear?

Please wear comfortable clothing that allows adequate examination of the problem area. 

How can I make an appointment?

Appointments can be booked online, via telephone or in person at Auburn Spinal. For existing clients please advise us if you are making an appointment regarding a new problem as a longer consultation may be necessary. To help us run on time we ask that you try to arrive five minutes prior to your scheduled appointment. If you are late other clients are inconvenienced for the rest of the session.

What is your payment policy?

Payment is required in full at the time of consultation. We accept EFTPOS, cheques, cash and Visa/MasterCard.

Can I claim under my private health insurance or Medicare?

If you have extras cover under your private health insurance policy our HICAPS facility usually allows on the spot claiming. We accept referrals covered by Medicare’s Enhanced Primary Care Program (EPC). However, you will be required to pay the gap between the Medicare rebate and our scheduled fee. 

Do you accept Workcover, TAC or DVA referrals?

For Workcover we require acceptance of claim from your employer or insurance agent. In some cases you may be required to pay upfront and then claim back from Workcover. The Workcover rebate may not cover the entire cost of the consultation.

To lodge a TAC claim you will require a medical referral and police report. In some cases you may be required to pay upfront and then claim back from the TAC. The TAC rebate may not cover the entire cost of the consultation.

Department of Veterans Affairs requires an appropriate referral from a medical practitioner. 

Where can I park?

Street parking is usually available in Auburn Road and surrounding streets. 

Can I come on public transport? 

We are conveniently located opposite Auburn railway station. Bus Route 62 running between Kew and Oakleigh has stops on each side of Auburn Rd in front of the clinic.

Do I need a referral?

No, you do not need a referral to see a physiotherapist at Auburn Spinal. 

Do you have a cancellation policy?

At least 24 hours notice is required for cancellation or changing of appointments. This enables us to accommodate those who are waiting. We reserve the right to charge for missed appointments.